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Elements and Performance Criteria

1. Check communications system requirements
2. System features and control functions are identified
3. Impact of battery and signal levels on system’s capability is determined
4. Mobile equipment is set up to optimise communication
5. Channels are selected appropriate to the communication as required
6. Communicate using communications technology
7. System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures
8. Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements
9. Telephone and radio security is maintained in accordance with workplace procedures
10. Channel selection is appropriate for the location and type of communication
11. Messages are transmitted clearly and precisely, and user ethics and protocols are followed
12. Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures
13. Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements
14. Appropriate language, protocols, procedures and codes are followed when using communications systems
15. Received messages are interpreted and recorded in accordance with workplace procedures
    • Clear and unambiguous vocal communication is used
16. Maintain communications equipment operational status
17. Equipment is checked and maintained in working order in accordance with workplace procedures
18. Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures
19. Complete documentation
20. Appropriate communications records are maintained in accordance with workplace procedures
21. Communications records are stored/filed as required

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist when using communications systems communicating and working effectively with others using available communications systems completing documentation related to work activities when using communications systems following communications security procedures identifying and using required communications technology implementing contingency plans modifying activities depending on differing operational contingencies, risk situations and environments monitoring communications equipment performance and taking appropriate action as required planning, monitoring and prioritising work activities in terms of planned schedule, including predicting consequences and identifying improvements operating and adapting to differences in communications equipment in accordance with standard operating procedures reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures reading, interpreting and following communications systems instructions, procedures and relevant legislation using communications equipment working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic communication techniques including barriers to effective communication and how to overcome them basic principles of effective communication features of various communications systems minor routine maintenance procedures for communications equipment pre-operational checks for communications systems and equipment procedures and protocols for using communications systems during an emergency protocols and procedures for communicating with others using relevant communications technology including PA systems relevant work health and safety work health and safety (WHS)/occupational health and safety (OHS) responsibilities relevant procedures and duty of care requirements typical problems that may occur when using communications systems, and appropriate action and solutions.

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